Question 1

How does M-Pesa integration work on SokoPoS?

Accepted Answer

SokoPoS supports multiple M-Pesa payment workflows: direct STK Push (where the customer receives an automatic prompt on their phone to enter their M-Pesa PIN), dynamic customer-facing QR codes, Buy Goods Till numbers, and Paybill accounts with account reference matching.

Question 2

How do offline transactions sync back to the cloud?

Accepted Answer

Every sale made while offline is automatically placed in an encrypted local FIFO queue. The moment an active network connection (Wi-Fi or mobile data) is detected, SokoPoS flushes the queue to Google Cloud Firestore in the background without cashier intervention.

Question 3

Is SokoPoS compliant with KRA eTIMS tax invoicing?

Accepted Answer

Yes. SokoPoS supports KRA eTIMS electronic tax invoicing standards, including standard 16% VAT computation, zero-rated goods categorization, buyer PIN capture, and scannable verification QR codes on thermal receipts.

Question 4

Is SokoPoS compatible with standard thermal receipt printers and cash drawers?

Accepted Answer

Yes. SokoPoS supports plug-and-play standard 80mm and 58mm ESC/POS thermal receipt printers via USB, Bluetooth, or LAN. Standard RJ11/RJ12 cash drawers plug directly into the printer kick-out port and open automatically upon completing a cash transaction.

Question 5

How are cents handled during cash vs. electronic payments?

Accepted Answer

Electronic payments (M-Pesa and Card terminals) settle exact transaction amounts down to the cent. For cash payments involving cents, SokoPoS applies Standard Half-Up rounding: KES 0.50 and above rounds up to KES 1, while below KES 0.50 rounds down to KES 0.

Question 6

Which barcode scanners are compatible with SokoPoS?

Accepted Answer

SokoPoS works out-of-the-box with any standard USB or Bluetooth handheld or desktop barcode scanner configured in HID Keyboard Wedge mode (such as Honeywell, Zebra, Sunlux, Netum) and also includes a camera barcode scanner for phones and tablets.

Question 7

Can SokoPoS manage multiple branches and inventory stock transfers?

Accepted Answer

Yes. SokoPoS provides centralized multi-branch inventory tracking with live inter-branch stock transfers, minimum reorder alerts, supplier purchase order management, and unified financial analytics.

Question 8

How does customer store credit ('daftari') and loyalty work in SokoPoS?

Accepted Answer

SokoPoS includes a built-in Customer Credit (Daftari) ledger with customizable credit limits, repayment tracking, and automated loyalty reward points earned on qualifying purchases.